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Support

Need Help? Contact your dedicated support Technician @ 250-585-2233
Computer & Network Support

imageFinely tuned network and properly maintained computers are essential to business productivity and success. Quality Hardware, Software, and Service combine to equal less downtime and an overall better use of IT resourses.

Your business depends on the convenience of a well managed network and computing devices that serve to provide high efficiency for your business. We take care of all types of computer networks, PC and Mac and mobile devices. We concentrate our services on providing productivity and flexibility for your business, designing solutions that enable you to work how you want, where you want.

Whether you are looking for a quick fix, need some IT consulting, or are looking for that IT partner that can help you make qualified IT decisions, we are your trusted IT advisors!

Call us today and ask about our No charge, No obligation Network Audit     

 
Cloud Computing Integration

example1Cloud Computing Integration is our specialty. Using cloud-based services in your organization is a wise move and can save you thousands of dollars!

Cloud services are the new mainstream consideration for new businesses and organizations looking to upgrade their aged systems or take advantage of great technology.  With so much to learn about cloud computing and so many services available, it is often difficult to make an educated decision.  Our experts guide you through a simple process to introduce you to quality cloud services, and will customize a cloud solution that will fit your business and scale elastically with your business demands.

Making the move to the clould can seem a little overwhelming, that is why we provide professional integration and deployment services. Specific IT worries such as security, reliability, compatibility, and data migration are all considered and tuned to your organizations specific requirements.

The number and variety of cloud services available today is unprecidented. We are here to help you consider the right solutions for your business, and professionally integrate your systems and devices so you can get back to running your business! 

 
Proactive IT Management

example6It's time to relax knowing your systems are being proactively managed.

As technology has evolved so have the ways IT support and service are being delivered.  Why not stop a problem dead its tracks before it becomes a costly expense for your business? This way of thinking saves time and money in an exponential way most donít consider. As a business owner you are paying your staff members to get a job done, not waiting for a technician to fix a problem that could have been avoided.

When a computer problem strikes you not only lose the productivity of a staff member, but you also incur the cost of their payroll while at the same time paying a Technician to solve a problemÖ.this is clearly a triple whammy!

 

Learn more...

 
Vendor Management

example3As part of a rounded IT service, Vendor Management allows for a more direct means to help your business stay productive. 

We use our existing relationships with many vendors to expedite your issues to a quick resolve. Our technical communication skills help to transfer the correct information to the right people, quickly and efficiently. We keep track of issues, and keep you in the loop with regular status updates and feedback along the way.

Have you ever had to make a call to your Internet service provider because of a service outage? Or perhaps you have had to call your cell phone company to add or change a cell phone option. Maybe you have experienced having to wait on hold with your web hosting company to look into a problem with your website or domain name. Chances are if you are running a business you have had to make one of these calls, or many of them.

Charvarís Vendor Management Service takes away the time consuming burden of having to deal with technical issues between you and your vendors. As your IT solution provider we assume the responsibility of communicating your needs to your vendors and deal with issues proactively so you donít have to.

The long interruptions waiting on hold with your vendors is now a thing of the past. Charvarís Vendor Management Service is a recommended addition to all of our customer support relationships.

We Go to Bat for You - Smart, Effecient and Effective Vendor Relief!

 
Cloud Backup

example5Is your backup strategy a mystery? Are you paying too much to backup your data? Is your data really being backed up? Is your data secure? Well you may be shocked to find out that your backups don't work when you need them the most!

In many cases business owners are given a false sense of security when it comes to their backups. They set them and forget them. Rarely, if ever do they get tested and until recently full backup disaster recovery plans were beyond the budget of most small business.

With our cloud-based on-premise/offsite backup solutions and full backup and disaster recovery strategy we take the mystery out of backups so you can sleep well at night knowing your data is safe, secure and readily available. 

 


Computer Repairs

We repair all makes and models of PC's Macs and Servers. Hard drive replacements with data recovery, power supplies, motherboards and upgrades.  We have you covered! 

Onsite Service

Onsite service for your computers, servers and networks. Based in Nanaimo, British Columbia we are centrally located to provide quick and convenient onsite service to Vancouver Island. 

Remote Support

Requesting remote support is quick and easy, wherever you are. Virus and spyware removal, PC cleanup and performance tuning, remote Server support. Say Hello to one of our Technicians and Goodbye to your IT worries!